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Welcome to The Gourmet Parrot's information page. Here we will try to answer your questions concerning how to place an order, the shipment of our products, methods of payment we accept and information about our site.

How to Place an Order:

Order On our Site:
You can order on our site by placing items you wish to order into the shopping basket and proceed to our secure checkout. The checkout will automaticlaly calculate shipping. We ship using UPS and shipping fees are calculated by UPS on the total weight of your order and your zip code.
How to calculate your shipping:
Shipping fees are based on the weight of your order, and the zip code to which your order is being shipped. To find out the shipping fees on the items you would like to order simply place the items in the shopping basket and proceed to the checkout. Enter your shipping information and choose the method of shipping from the drop down shipping box and continue to the next page, or use the quick shipping calculator which will calculate based on your zip code. You may choose different methods of shipping and compare as well. You do not need to enter any credit card information to view the shipping costs.

At the bottom of this page you will also find our Terms of Service and any Disclaimers of Liability.

If you have any questions not addressed in the Frequently Asked Questions shown below, please contact us by email and we will be happy to assit you with any questions or concerns you may have.

Frequently Asked Questions:

About The Gourmet Parrot
How much is the shipping and how will my order be shipped, or what if I entered my address incorrectly and need to change it?
Do you ship to other countries outside the U.S.?
Can I pay for my order with a check?
How can I pay for my order?
What if I need to return something?
How long will it take to receive my order?
How much is the shipping and how will my order be shipped? What if I entered my address incorrectly and need to change it?

If you entered your shipping address incorrectly and need to change it, please email us at sales@gourmetparrot.com immediately, so that we can chage the address for you before your order is shipped out. If your order has already been shipped and you discover your address was entered wrong, please email us immediately so that we can try and have UPS reroute the package to the correct address. NOTE: UPS does charge a correction fee of $10 and you wil be responsible for paying that fee.

To find out the shipping fees on the items you would like to order simply place the items in the shopping basket and proceed to the checkout. Enter your shipping information in the shipping calculator and choose the method of shipping from the drop down shipping box and continue to the next page. The shipping calculator will show you the shipping on your order.

We currently ship Tuesday through Friday and offer several shipping methods. U.S. UPS Ground shipping usually arrives within 2-5 business days after an order is shipped excluding Saturdays, Sundays, and holidays. Although we do not require a signature on most smaller orders, your UPS Driver may require one depending on the area being shipped to. Your order may be shipped to your place of work so someone can sign for the package rather than a home address if you prefer. NOTE: Orders over $100 are shipped UPS to the billing address only on file with the credit card company and may require a signature at time of delivery unless preapproved by us. We also offer UPS Express Delivery, which usually arrives 2-3 days from the date your order is shipped, excluding Saturdays, Sundays, and holidays. UPS Next Day Air is available usually during the holiday season but may not be available all year long. Next Day Air delivery does not include Saturday, Sunday, or holiday delivery. NOTE: choosing an expedited shipment method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped. If you need your order as soon as possible, please select an express shipping method to be sure your order arrives quickly.

Deliveries to Hawaii, Alaska, Puerto Rica, and U.S. Virgin Islands may require 1-2 additional days in shipping. These are the only orders that we ship by Priority Mail and we will calculate the shipping and credit back any savings by shipping Priority Mail to your credit card.

If you choose an invalid shipping method not available to your address even though you receive an error message at checkout, the shipping on your order will be changed to the least expensive shipping method that is available for your order and any additional shipping fees necessary will be added to your order before it is processed.

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Do you ship outside the USA?
INTERNATIONAL ORDERS

Currently Canada is the only other country we ship to outside the United States.

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Can I pay for my order with a check?
What other types of payments do you accept?

We accept American Express, Diner's Club, Discover, JCB, MasterCard and Visa credit cards. We do not accept personal checks, money orders or cashiers checks. We do not accept PayPal currently.
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What if I need to return something?

Merchandise may be returned within fifteen (15) days of receipt. All returned merchandise must be in the original unopened container or carton as well as in the original new condition for a full credit or refund of the product cost. Items returned after 15 days, or items returned without prior approval by us for return, are subject to a 20% restocking fee. No returns are accepted after 30 days.

Shipping fees are NOT refundable. Please contact us for instructions on the return of products before returning them.

If your order is received in a damaged condition, please contact us immediately (within 48 hours or receipt) so we may contact the shipper who will investigate the damage. Failure to contact us in a timely manner after receiving the damaged merchandise may result us being unable to replace the damaged item, or issue a credit for damaged items, as the shipping carrier may not accept any claim not made in a timely manner.

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How long will it take to receive my order?

Unless an item you order is out of stock, most orders are usually shipped within 2-3 business days after your order is received. If something you order is out of stock, but we expect to have it within a few days, your order may be held until we have everything in stock and then shipped. Although most order ships within 2-3 business days, we do not guarantee it. 'Busness days' does not include Saturdays, Sundays, Mondays, or holidays. You may contact us by email to check and see if we have all your items in stock and can ship your order immediately for you.

We ship Tuesday through Friday only and offer UPS Express and UPS Ground. Transit time does not include Saturdays, Sundays, and holidays). We also offer Priority Mail Alaska, Hiwaii, Puerto Rico, and APO addresses. Priority Mail is not considered express shipping as we only ship Priority Mail twice a week. NOTE: choosing an expedited UPS shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped.

If your billing address and your shipping address are not the same, we may contact you by email or by phone to verify your order, which can delay your order going out. Please be sure when you place your order that you give a valid email address where you can receive any emails concerning your order.

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ABOUT THE GOURMET PARROT

The Gourmet Parrot is owned by the Nature Chest Bird Shop and birds have always been a part of our lives. We are located just off Highway 31 in Decatur, Alabama at 826 McGlathery Lane. Our bird store is open Tuesday through Friday from 10:00 a.m. until 5:00 central time, and on Saturdays from 10:00 until 3:00. We would love for you to come by and visit with us

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TERMS OF SERVICE
AND AGREEMENT

The Gourmet Parrot will not be held responsible for any pricing erros due to typographical erros contained anywhere on our site. Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change.

After placing your order with The Gourmet Parrot you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of your order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Gourmet Parrot reserves the right to correct any order errors or to limit the order quantity for any item. Items not in stock are not backordered. Items will need to be reordered when available. The Gourmet Parrot reserves the right to refuse to fulfil an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for any reason we deem valid for cancellation at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order. All orders over $100 will be shipped UPS only to the billing address on file with the credit card company and may require a signature at time of delivery.

"NOTICE OF DISCLAIMER OF LIABILITY"

THE GOURMET PARROT AND THE NATURE CHEST BIRD SHOP ASSUME NO LIABILITY FOR THE USE OR MISUSE OF ANY PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED. We will be glad to offer suggestions of products for your particular bird at any time.

Friday, February 19, 2010
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Copyright Gourmet ParrotTM 2010 - All Rights Reserved
Gourmet Parrot - 826 McGlathery Lane SE - Decatur, AL 35601
Retail store hours are Tuesday through Friday from 10:00 until 5:00 central standard time.
Email us at sales@gourmetparrot.com
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